BEFORE YOU BID ALWAYS CHECK TO SEE WHEN & WHERE PICK UP IS FOR AN AUCTION.

We note the town and general location, not address, and pick up date for every auction in the auction details. Pick up dates are usually held on week days and have a short pick up window due to homeowner time constraints. PICK UP TIMES are NORMALLY 1 day only and from mid morning to mid afternoon, but may vary per location.

 

Pick up information for items won at auctions: 

• Bring packing material, tools, and a dolly as needed. We do not provide these items. Also bring help to pack and load your items. We don't have people onsite to help assist in loading items.
• Pick up day for item(s) won are normally during the work week and within 1 - 3 days from end of auction. 
• Pick up day is usually only 1 day and pick up times vary but are normally mid morning to mid afternoon. 
• Winning bidders will receive an invoice that includes the specific pick up times, the address and instructions to notify us via text as to the time you will be there to pick up.
• Please make sure your email is correct.  Check your SPAM folder If you don't receive an invoice prior to pick up time or within 24 hours after the auction closes.    
• If we have not heard from you, via text as noted in the invoice, with confirmation of your pick up time, we will make an attempt to contact you via the contact information you provided to notify of pick up schedule.
• Items not picked up by end of pick up time may be forfeited and handling of items will be at our discretion.
• We accept cash and credit/debit cards only and at time of pick up.
• Pick up locations for auctions differ and are normally located onsite at the homeowner's or business location. We do include the town and general area in larger cities (ie. No​rth Austin or South Austin) and the pick up date in the details section of each auction listed. The actual address is given to winner of items on final invoice sent via email after the auction ends.
• Special arrangements for pick up outside our posted dates and times can be made in SOME circumstances but not all and depends on if it is beyond our control based on home owner's or our schedule.
• It is 100% the buyers responsibility to ensure they know general location where and date when pick ups are and have a back up person available if you can't pick up items. We do not ship for every auction and furniture or other large items are not shipped. There is a shipping fee based on USPS or other shipping fees. There is also a handling fee and averages from $5.00 to $25.00. Handling fee can be more if excessive packaging and packing is required. Fees will be discussed if more than our average. We contact buyer to discuss shipping and provide exact quote at time of shipping.
• Do NOT bid if you can't make arrangements to pick up items during scheduled dates or don't want to pay standard rates for shipping and handling.
• If a scheduled pick up date changes, from what we initially advertised, which is rare but has happened, we will work with you to the best of our ability. 
• You are responsible for payment of your item(s) even if you can't or don't pick them up. 
• We do not haul or store your items for picking up at a later date. It is up to our discretion as to how items  will be disposed if not picked up.  
• Those that bid and do not show to pick up will be reported in auction software. All auctioneers get notified of those buyers that are reported for not paying, not picking up items they bid on, or are problematic. This can affect your ability to participate in our future auctions or other auctions. Bidders are contractually agreeing to pay for items they bid on. If the bidder doesn't honor their responsibility, the auctioneer can pursue legal means which includes court costs.
• We want your auction experience to go smoothly. We have a responsibility to sell and liquidate a location and are normally on a very short timeframe to make it all happen. We appreciate your business and timely pick up of your items to assist us in making this happen. Thanks!